Privacy notice (KVKK)
Last updated:
This is an English translation provided for information. In case of any difference, the Turkish version prevails.
Data controller
Your personal data is processed by Velomoto İthalat İhr. Nak. San. Tic. Ltd. Şti. ("Velomoto") as data controller under Turkish Personal Data Protection Law No. 6698 ("KVKK"), as described below.
- Company: Velomoto İthalat İhr. Nak. San. Tic. Ltd. Şti.
- Address: Cebeci Mah. 2586/2 Sk. No:7 A Kat:5, Sultangazi / Istanbul, Turkey
- MERSIS no: 0924037778200011
- E-mail: info@velomoto.com.tr
- Registered e-mail (KEP): velomoto@hs01.kep.tr
- Phone: +90 212 606 17 07
Scope
This notice covers personal data processed through our website at velomoto.com.tr/kurumsal and the following channels reached from it:
- The dealer application form and the dealer portal
- The drawing (quote request) form
- The cable ordering system: customer account, quotes, orders and pro forma invoices
- Your correspondence with us by e-mail, phone and WhatsApp
- Cookies used on the site (see the Cookie policy)
Personal data we process
| Category | Data |
|---|---|
| Identity | Name and surname, position or title in the company |
| Contact | Mobile and landline phone, e-mail, KEP address, country, city, district, address |
| Customer transactions | Company name, tax office and number, MERSIS / trade registry number, dealer application, quotes, orders, invoice and delivery details |
| Requests and correspondence | Technical drawings, photos and files you send, message content |
| Transaction security | Username, password (stored with one-way encryption), login records, IP address, browser information, form and agreement acceptance records |
| Marketing | Consent to commercial electronic messages (only if you give it) |
| Cookies and analytics | Only with your cookie consent: Google Analytics cookie ID, pages visited, device and browser information, approximate location |
Purposes
- Receiving and assessing your dealer application and contacting you
- Creating dealer and customer accounts and providing secure login
- Assessing quote requests and drawings, and designing custom cables
- Taking, invoicing and shipping orders
- Providing price, stock and product information and answering your questions
- Concluding the dealer agreement and keeping acceptance records as evidence
- Meeting obligations under tax and commercial law
- Keeping information secure and preventing unauthorised access
- With your consent, measuring and improving the use of the site
- With your consent, sending newsletters and campaign information
Legal grounds
Your personal data is processed on the following grounds under Article 5(2) KVKK:
- (c) Concluding or performing a contract: assessing applications, opening accounts, fulfilling quotes and orders.
- (ç) Legal obligation: issuing invoices and keeping commercial records.
- (e) Establishing, exercising or protecting a right: keeping agreement and acceptance records.
- (f) Legitimate interest: keeping information secure and keeping login records.
Analytics cookies and the related transfer abroad rely only on your explicit consent (Articles 5(1) and 9 KVKK); you can withdraw it at any time with the "Cookie preferences" link in the site footer. Newsletters and campaign messages are sent only with your consent under Law No. 6563; you can withdraw it with the opt-out link in each message or by writing to us.
Recipients
Within the limits of the purposes above and in line with Article 8 KVKK, your personal data may be shared in Turkey with:
- Public authorities authorised by law
- IT service providers we use (hosting, e-mail, software)
- Courier and logistics companies for shipping
- Banks and payment institutions for payments
- Accountants, auditors and legal advisers
Transfers abroad
The servers of the following services are outside Turkey. These transfers rely on one of the safeguards in Article 9 KVKK (standard contractual clauses notified to the Board, or, where none applies, your explicit consent):
- Google Analytics (Google): only with your cookie consent, for visit statistics.
- WhatsApp (Meta): only if you choose to write to us on WhatsApp, the message content and your phone number.
How we collect data
Your personal data is collected electronically through the forms on our website, the dealer portal and the cable ordering system; directly from you in phone, e-mail and WhatsApp correspondence; and automatically through cookies.
Retention
Your data is kept for as long as the law requires and the purpose needs, then deleted, destroyed or anonymised.
- Dealer applications and quote requests that do not proceed (including drawings and files): 2 years from the outcome.
- Dealer and customer accounts, order and invoice records: 10 years after the relationship ends.
- Agreement and marketing consent records: 10 years after the relationship ends.
- Login and IP records: 2 years.
- Google Analytics data: 14 months.
- E-mail and WhatsApp correspondence: 2 years after the request is closed; correspondence that leads to an order is kept with the order records.
Your rights
Under Article 11 KVKK you have the right to apply to Velomoto to:
- (a) learn whether your personal data is processed,
- (b) request information if it has been processed,
- (c) learn the purpose of processing and whether data is used for that purpose,
- (ç) know the third parties in Turkey or abroad to whom data has been transferred,
- (d) request correction of incomplete or inaccurate data,
- (e) request deletion or destruction under the conditions of Article 7 KVKK,
- (f) request that third parties to whom data was transferred are notified of actions under (d) and (e),
- (g) object to a result against you arising solely from automated analysis,
- (ğ) claim compensation if you suffer damage from unlawful processing.
How to apply
You can send your requests, in line with the Communiqué on the Procedures and Principles for Applications to the Data Controller:
- in writing with a wet signature to Cebeci Mah. 2586/2 Sk. No:7 A Kat:5, Sultangazi / Istanbul,
- by registered e-mail (KEP) to velomoto@hs01.kep.tr,
- from the e-mail address registered with us to info@velomoto.com.tr.
Your request will be answered free of charge within 30 days at the latest; if the action involves an extra cost, the fee set by the Personal Data Protection Board may be charged.